Welcome to Sadaa Maids

By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

• “Company” refers to Sadaa Maids.
• “Services” include maid recruitment, visa processing, and any other offerings provided by the Company.
• “User” refers to any individual accessing or using the Company’s website or services.

2. Use of Services

• Users must provide accurate and complete information when using our services.
• Services are for lawful purposes only and must comply with UAE laws and regulations.
• The Company reserves the right to refuse service to any user who provides false information or violates these Terms and Conditions.

3. Bookings

• Bookings can be made online, by phone, or via email.
• All bookings are subject to availability and confirmation by the Company.
• Changes to bookings must be requested at least 24 hours in advance and are subject to approval.
• Users are required to ensure that the booking details are correct and accurate. The Company will not be held responsible for errors arising from incorrect information provided by the User.
• The Company reserves the right to impose additional charges for urgent or last-minute bookings.

4. Payments

• Payment for services must be made in full before the service is rendered unless otherwise agreed.
• Accepted payment methods include credit/debit cards, bank transfers, and other electronic payment systems as specified on the website.
• Any payment disputes must be reported within 7 days of the transaction. Disputes raised after this period may not be entertained.
• Users are responsible for any bank charges or transaction fees incurred during the payment process.
• The Company reserves the right to suspend or terminate services in case of non-payment or payment delays.

5. Cancellation and Refund Policy

• Users may cancel their bookings by notifying the Company at least 24 hours in advance.
• Refunds are subject to the Company’s discretion and may be issued for cancellations made within the specified period.
• The Company reserves the right to charge a cancellation fee equivalent to a percentage of the total booking amount.
• In the event of service unavailability or unavoidable circumstances, the Company reserves the right to cancel the booking and issue a full refund.
• Refunds will be processed within 14 working days from the date of approval.

6. Liability

• The Company is not responsible for any loss, damage, or injury resulting from the use of our services, except as required by UAE law.
• Users are responsible for securing their personal belongings during service delivery.
• The Company will not be held liable for any indirect, consequential, or incidental damages arising from the use of our services.
• Users agree to indemnify and hold harmless the Company, its employees, and affiliates from any claims, liabilities, or damages resulting from misuse of the services.

7. User Responsibilities

• Users must treat our staff with respect and ensure a safe working environment.
• Users must provide accurate details when booking services, including special requirements or instructions.
• Users are responsible for ensuring that the premises where services are delivered comply with health and safety standards.
• Failure to provide access to the premises or to meet agreed conditions may result in service cancellation and forfeiture of payment.

8. Intellectual Property

• All content on our website, including text, images, and logos, is the property of Sadaa Maids and is protected by UAE copyright laws.
• Users may not reproduce, distribute, or use any content without prior written consent.
• Any unauthorised use of the Company’s intellectual property may result in legal action.

9. Privacy

• The Company is committed to protecting user privacy. Please refer to our Privacy Policy for details on how your personal information is handled.
• Users agree to the collection and use of their personal data in accordance with the Privacy Policy.

10. Modifications to Terms

• The Company reserves the right to update these Terms and Conditions at any time without prior notice.
• Continued use of our services constitutes acceptance of the revised terms.
• It is the responsibility of the User to review these Terms and Conditions regularly for updates.

11. Governing Law

• These Terms and Conditions are governed by the laws of the United Arab Emirates.
• Any disputes arising from these terms shall be resolved in the UAE courts.

12. Force Majeure

• The Company shall not be held liable for failure to fulfil its obligations due to events beyond its reasonable control, including but not limited to natural disasters, government restrictions, or technical failures.
• In such cases, the Company will make reasonable efforts to notify users and resume services as soon as possible.

13. Complaints and Dispute Resolution

• Users may submit complaints or feedback via the contact information provided on the website.
• The Company will endeavour to resolve complaints promptly and amicably.
• If a dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with UAE law.