At Sadaa Maids, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the applicable laws and regulations of the United Arab Emirates (UAE). By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1. Personal Identification Information: Name, email address, phone number, residential address, and identification details such as Emirates ID or passport copies for visa services.
2. Payment Information: Credit/debit card details, billing address, and transaction history.
3. Website Usage Information: IP address, browser type, device information, and browsing behaviour.
4. Communication Records: Emails, chat messages, and phone call logs.

2. How We Collect Information

We collect personal information in the following ways:

1. Directly from you when you fill out forms, contact us via email, or book our services.
2. Automatically through cookies and similar technologies when you use our website.
3. From third-party sources for verification or additional services (e.g., background checks).

3. Use of Personal Information

We use your information for the following purposes:

To provide and improve our services, including maid recruitment, visa processing, and related services.

To communicate with you regarding your bookings, queries, or updates.

To process payments and manage billing.

To comply with legal obligations, including labour and immigration laws in the UAE.

To enhance website functionality and user experience.

For marketing purposes, where explicit consent has been provided.

4. Sharing of Information

We may share your information with:

1. Service Providers: Third-party vendors, such as payment processors, IT support, and courier services.
2. Government Authorities: UAE government entities for visa applications, compliance, or legal requirements.
3. Affiliates and Partners: Within the scope of service delivery or marketing initiatives.
4. Legal and Regulatory Bodies: To comply with applicable laws, regulations, or court orders.

5. Data Protection

We implement robust measures to protect your personal information, including:

1. Encryption of sensitive data.
2. Secure storage systems.
3. Restricted access to authorised personnel only.
4. Regular audits and security updates.

6. Retention of Data

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by UAE law. Once no longer needed, we securely delete or anonymise your data.

7. Cookies

Our website uses cookies to enhance user experience and gather analytical data. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

8. Your Rights

Under UAE law, you have the following rights regarding your personal information:

1. Access: Request a copy of the data we hold about you.
2. Correction: Request corrections to inaccurate or incomplete information.
3. Deletion: Request the deletion of your personal data, subject to legal requirements.
4. Opt-out: Opt-out of receiving marketing communications.

To exercise these rights, please contact us at [email protected].

9. International Transfers

If your data is transferred outside the UAE, we ensure adequate protection measures are in place to comply with UAE data protection laws.

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or UAE legal requirements. The latest version will always be available on our website.