Preamble

Due to the client’s desire to employ a domestic worker on the company’s sponsorship in accordance with the laws and regulations in force within the United Arab Emirates, and given that the company is licensed to practice temporary employment services by the Department of Economic Development and the Ministry of Human Resources and Emiratisation, and it has experience and knowledge in managing and operating the activity. The aforementioned, and given that the customer is 21 years of age or older and legally qualified to abide by the terms of this contract, the two parties agreed to the following:

Clause 1 – General Terms and Conditions

  1. The first party agreed to provide the client with a domestic worker on his sponsorship in exchange for a monthly fee paid by the second party.
  2. The second party is committed to adhering to Federal Law No. 09 of 2022 regarding domestic workers.
  3. Prices and fees mentioned are subject to change upon renewal of this agreement.
  4. The duration of this contract depends on the number of post-dated cheques that the second party provides the first party with before signing the contract.
  5. The second party must declare whether he is married/divorced/with children.
  6. The second party undertakes not to involve the domestic worker in tasks that endanger her life.

Clause 2 – Fees and Payment

  1. All post-dated cheques must be dated on the 1st of each month.
  2. The second party shall submit a security cheque of 11,000 AED.
    1. The security cheque is to be used to clear any outstanding dues from the second party.
  3. In the event that cheques are returned, the customer is obligated to pay a fine of 200 AED for each returned cheque.
  4. All amounts collected are strictly non-refundable.
  5. If the worker is not returned to the centre after the end of the contract, an amount of 210 AED will be calculated for each day of delay, up to a maximum of 7 days, according to daily package prices. Then the security cheque will be deposited in the centre’s account and will not be refunded under any circumstances.
  6. The second party shouldn’t give gifts in cash or in kind to the domestic worker. The company does not bear any responsibility if this occurs.

Clause 3 – Replacement & Cancellation

  1. The second party must give notice of the replacement by sending an email to the company, and the replacement will be provided according to the available workers within a period not exceeding two (2) working days.
  2. The worker will be delivered if the second party cannot be present to receive her for a fee:
    • 50 AED for Ajman.
    • 100 AED for Sharjah.
    • 150 AED for Dubai.
    • 350 AED for Abu Dhabi and its suburbs.
  3. The first party may warn or train the domestic worker at the request of the second party.
  4. The company has the exclusive right to withdraw the worker and terminate this agreement at any time and for any reason without notice to avoid disputes between the worker and the second party.
  5. For non-monthly contracts, in the event that the second party requests termination of the contract with the first party for any reason, the second party will be obligated to pay the value of two months to the first party as compensation.
  6. In the event of the worker running away, the second party must notify the first party via email within 24 hours and sign a liability release form. After that, they will receive a replacement worker.

Clause 4 – Working Hours and Vacations

  1. The second party must grant the worker one (1) day off per week.
  2. Daily working hours are 12 hours, which includes 2 hours of rest during the day and 8 hours of continuous sleep at night.
  3. The second party may not send the domestic worker on annual leave during the validity of her contract with the first party. If the second party wishes to send her, they must obtain written approval from the first party. The second party bears full responsibility in the event that the worker does not return to the UAE and will bear the round-trip plane ticket fees.
  4. In addition to the package fee, the second party shall cover the worker’s government-mandated benefits (vacation, ticket, gratuity).

Clause 5 – Accommodation and Meals

  1. The second party will provide a private room for the worker’s exclusive use and food supplies in good quantity and quality. If the worker does not like the food provided, the client must provide food ingredients worth at least 400 AED per month.
  2. If the worker resides in the first party’s residence centre for any reason, the second party is obligated to pay a fee of 50 AED per night.
  3. The second party may not employ the worker for someone else.

Clause 6 – Medical Care

  1. The second party treats the worker as a family member and bears the necessary expenses in case of sickness.

Clause 7 – Direct Recruitment

  1. During the term of this agreement or within 24 months after termination, if the second party directly or indirectly requests to employ the worker under their sponsorship or induces her to resign, they shall be obligated to pay the first party an amount of AED 28,000 and bear all legal fees incurred in enforcing the agreement.
  2. The second party may not interfere in the affairs of the worker with the first party. The Human Resources Department is responsible for resolving the worker’s inquiries and problems.

Clause 8 – Travel

  1. If accepted, the worker can accompany the second party during travel to destinations where she can obtain a visa. The first party will provide the documents required for the visa application.
  2. The second party shall bear the expenses of the flight ticket, travel insurance, and visa fees.
  3. The second party is obligated to provide the company with a post-dated insurance cheque of 15,000 AED, which will be returned after their return from travel.

Clause 9 – Criminal Matters

  1. The worker has been trained extensively that stealing, causing intentional damage, or recklessness and malice towards the client and their family will result in legal accountability, leading to termination of employment. The company will support the second party in any criminal case against the worker.
  2. The second party is committed not to harm the worker physically, sexually, or emotionally, and must not prevent her from using her mobile phone, detain her, or restrict her movement. Violations are punishable under UAE law.
  3. The worker is trained to leave the home and contact authorities in case of any violations. The company will legally and financially support her in such cases.